Customer Support Representative

Neponset, IL
Full Time
USA
Entry Level

Celebrating our 81st year, Martin Engineering is a privately owned global manufacturing company located in Neponset, IL.  The leader in our industry, we believe our people are responsible for our SUCCESS.  We strive to deliver superior service to all our internal and external customers.  If you provide excellent Customer Service, please continue reading to find out what we are looking for in a Customer Development Representative.

The Customer Support Representative provides quality customer service through the efficient and timely completion of the ordering process, including order entry and labor billing if assigned. This individual takes customer calls, processes orders, and follows up on requests. This position supports internal and external customers in meeting requirements within the quality system. This role provides ongoing support to customers after the sale is final. Building business relationships with customers is key to the success of this role.

Overview of duties:

  • Performs order entry for assigned territories and customers; translates and interprets customer orders and documents as necessary; produces acknowledgments of orders and backorders. Interfaces with various departments, monitoring past-due orders, initiating returned goods authorization, and creating credits.

  • Coordinates the FSR system and serves as a liaison between the department and other departments with issues.

  • Reviews work requests for accuracy, clarity, and proper lead times for all orders and labor billings with the originator.

  • Controls and tracks Subcontractor usage and hours. Coordinates and issues PO’s for subcontractor work and rental equipment.

  • Provides departmental support by answering customer calls for assigned area and other areas as needed for appropriate support to customers.

  • Provides information to customers regarding price, weight, volume of equipment, and shipping details.

  • Communicates sales prospects to customer development and salespersons.

Education, Experience & Training:

  • Two-year degree/certificate in business administration or related field preferred; high school diploma or equivalent required

  • One or more years of prior work-related experience

  • Proficient communicator, both written and orally in English required

  • Proficient understanding of Microsoft Office Suite specific to Excel and Word

If our culture hasn't convinced you that Martin Engineering is the place you want to be, check out a few of our benefits!

  • Medical
  • Dental
  • Vision
  • Prescription
  • Flexible Spending
  • Dependent Care Reimbursement
  • Company Paid Life Insurance
  • Company Paid Short-term & Long-term Disability
  • 401k - with less than 30-day enrollment, no vesting schedule, & generous company match!
  • Onsite Medical Clinic free of charge to employees & dependents enrolled in our healthcare plan.
  • Cafe'
  • Fitness Center
  • Generous vacation package
  • Tuition reimbursement
  • Martin Annual Rewards Program (bonus opportunity)
  • Casual dress policy

And much, much more..............

To learn more about who we are, check us out at www.martin-eng.com

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